Includes biblipographical references and index.

Introduction to operations and supply chain management -- Operations and supply chain strategies -- Process choice and layout decisions in manufacturing and services -- Business processes -- Managing quality -- Managing capacity -- Advanced waiting line theory and simulation modeling -- Supply management -- Logistics -- Forecasting -- Sales and operations planning (aggregate planning) -- Managing inventory throughout the supply chain -- Managing production across the supply chain -- Supply chain information systems -- JIT/lean production -- Managing projects -- Developing products and services.

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