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Service operations management :

Johnston, Robert, 1953-

Service operations management : improving service delivery / Robert Johnston and Graham Clark. - 2nd ed. - New Delhi New Delhi Pearson Education 2012. - 516p ill. ; 25 cm. - Management .

Includes bibliographical references and index.

DE

ISBN: 9788131715208

LCCN: 2004063108

Subjects--Topical Terms:
Service industries--Management.

LC Class. No.: 658 JOR S / book

Dewey Class. No.: 658 JOR S / book

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