The business of IT
Ryan, Robert.
The business of IT how to improve service and lower costs / Robert Ryan and Tim Raducha-Grace. - New Delhi Pearson education 2011 - 292p - Distance Education .
Includes bibliographical references and index.
Improving service and lowering costs -- IT service lifecycle : improving business performance -- Adopting IT service management using ITIL -- IT financial management : the business of IT -- IT business cases : realizing IT value -- IT performance management : defining success -- IT business skills : enabling customer outcomes -- Success stories : improving service and lowering costs -- Going forward.
Distance Education
eBook access via Internet.
9788131758212
2009020220
High technology industries--Management.
Success in business.
004.068 RYR T / book
004.068 RYR T / book
The business of IT how to improve service and lower costs / Robert Ryan and Tim Raducha-Grace. - New Delhi Pearson education 2011 - 292p - Distance Education .
Includes bibliographical references and index.
Improving service and lowering costs -- IT service lifecycle : improving business performance -- Adopting IT service management using ITIL -- IT financial management : the business of IT -- IT business cases : realizing IT value -- IT performance management : defining success -- IT business skills : enabling customer outcomes -- Success stories : improving service and lowering costs -- Going forward.
Distance Education
eBook access via Internet.
9788131758212
2009020220
High technology industries--Management.
Success in business.
004.068 RYR T / book
004.068 RYR T / book
