| 000 | 01059cam a22002654a 4500 | ||
|---|---|---|---|
| 999 |
_c75471 _d75471 |
||
| 001 | 13771747 | ||
| 003 | OSt | ||
| 005 | 20190328120341.0 | ||
| 008 | 041103s2005 enka b 001 0 eng | ||
| 010 | _a 2004063108 | ||
| 020 | _a9788131715208 | ||
| 040 |
_aPearson education _cSGVU _dSGVU |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_a658 JOR S _bbook |
| 082 | 0 | 0 |
_a658 JOR S _222 _bbook |
| 100 | 1 |
_aJohnston, Robert, _d1953- _98453 |
|
| 245 | 1 | 0 |
_aService operations management : _bimproving service delivery / _cRobert Johnston and Graham Clark. |
| 250 | _a2nd ed. | ||
| 260 |
_aNew Delhi _aNew Delhi _bPearson Education _c2012. |
||
| 300 |
_a516p _bill. ; _c25 cm. |
||
| 440 |
_aManagement _97324 |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 521 | _aDE | ||
| 650 | 0 |
_aService industries _xManagement. _98454 |
|
| 700 | 1 |
_aClark, Graham. _98455 |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
||
| 942 |
_2ddc _cBOOKS _e2nd.ed. _k658 JOR S _nDE |
||