000 00438nam a2200169Ia 4500
008 160910s9999 xx 000 0 und d
020 _a978-81-203-2994-2
040 _cSGVU Library
041 _cEnglish
100 _aFjermestad,J
245 _aElectronic Customer Relationship Management
_cBy J. Fjermestad
260 _aNew Delhi
_bPHI.Newdehli
_c2009
300 _a210
520 _aISBM
650 _aManagement
942 _cBOOKS
999 _c49756
_d49756