000 00404nam a2200157Ia 4500
008 160910s9999 xx 000 0 und d
040 _cSGVU Library
041 _cEnglish
100 _aFjermestad,J
245 _aElectronic Customer Relationship Management
_cBy J. Fjermestad
260 _aNew Delhi
_bPHI.Newdehli
_c2009
300 _a210
520 _aISBM
650 _aManagement
942 _cBOOKS
999 _c49754
_d49754