000 00425nam a2200169Ia 4500
008 160910s9999 xx 000 0 und d
020 _a978-81-203-1809-0
040 _cSGVU Library
041 _cEnglish
100 _aGosney,JW
245 _aCustomer Relationship Mgt. Essentials
_cBy J W Gosney
260 _aNew Delhi
_bPHI.Newdehli
_c210
300 _a232
520 _aISBM
650 _aManagement
942 _cBOOKS
999 _c49702
_d49702