000 00366nam a2200145Ia 4500
008 160910s9999 xx 000 0 und d
040 _cSGVU Library
041 _cEnglish
100 _aBelding, S
245 _aDealing with the Customer From Hell
_cby S Belding
260 _aNew Delhi
_bMcMillan
_c2001
520 _aISBM
650 _aManagement
942 _cBOOKS
999 _c48158
_d48158