| 000 | 00377nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 160910s9999 xx 000 0 und d | ||
| 040 | _cSGVU Library | ||
| 041 | _cEnglish | ||
| 100 | _aFriedman, N | ||
| 245 |
_aCustomer Service Nightmares 100 Tales _cby N Friedman |
||
| 260 |
_aNew Delhi _bViva books Ltd. _c2006 |
||
| 520 | _aISBM | ||
| 650 | _aManagement | ||
| 942 | _cBOOKS | ||
| 999 |
_c46234 _d46234 |
||