000 00427nam a2200169Ia 4500
008 160910s9999 xx 000 0 und d
020 _a978-81-265-0913-3
040 _cSGVU Library
041 _cEng.
100 _aKumar, V
245 _aCustomer Relationship Management
_cBy V Kumar
250 _a9th/ed.
260 _aNew Delhi
_bJohn wiley New Dehli.
_c2009
520 _aISBM
650 _aManagement
942 _cBOOKS
999 _c45041
_d45041