000 00371nam a2200145Ia 4500
008 160910s9999 xx 000 0 und d
040 _cSGVU Library
041 _cEnglish
100 _aPedan, Ed
245 _aCustomer Relationship Management
_cby Ed Pedan
260 _aNew Delhi
_bPearson Edu, Asia.
_c2009
520 _aISBM
650 _aManagement
942 _cBOOKS
999 _c42785
_d42785