000 00399nam a2200157Ia 4500
008 160910s9999 xx 000 0 und d
020 _a978-0-7506-5677-1
040 _cSGVU Library
041 _cEnglish
100 _aKnox, Simon
245 _aCustomer Relationship Management
_cby Simon Knox
260 _aNew Delhi
_bElseiver
_c2009
520 _aISBM
650 _aManagement
942 _cBOOKS
999 _c41753
_d41753