000 00405nam a2200157Ia 4500
008 160910s9999 xx 000 0 und d
020 _a978-81-203-2935-5
040 _cSGVU Library
041 _cEng.
100 _aGlynn, W J
245 _aUnderstanding Services Management
_cby W J Glynn
260 _aNew Delhi
_bP H I , New Delhi.
_c2007
520 _aISBM
650 _aManagement
942 _cBOOKS
999 _c41094
_d41094