000 00380nam a2200145Ia 4500
008 160910s9999 xx 000 0 und d
040 _cSGVU Library
041 _cEng.
100 _aKumar, Alok
245 _aCustomer Relationship Management Concepts & Appl.
_cby Alok Kumar
260 _aNew Delhi
_bBiztantra
_c2009
520 _aISBM
650 _aManagement
942 _cBOOKS
999 _c40156
_d40156