000 00397nam a2200157Ia 4500
008 160910s9999 xx 000 0 und d
040 _cSGVU Library
041 _cEng.
100 _aClow, K E
245 _aServices Marketing Operation Management & Strategy
_cby K E Clow
250 _a2nd
260 _aNew Delhi
_bBiztantra
_c2008
520 _aISBM
650 _aManagement
942 _cBOOKS
999 _c40037
_d40037