000 00354nam a2200145Ia 4500
008 160910s9999 xx 000 0 und d
040 _cSGVU Library
041 _cEng.
100 _aZikmund,W J
245 _aCustomer Relationship Management
_cBy W G Zikmund
260 _bJohn Wiley
_c2005
520 _aISBM
650 _aManagement
942 _cBOOKS
999 _c39716
_d39716