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008 160910s9999 xx 000 0 und d
020 _aNULL
040 _cSGVU Library
100 _aRichard, D. D.
245 _aThe Customer Response Management Hand Book
_cBy D. D. Richard
250 _aNULL
260 _aNULL
_bTMH Newdehli
_c2004
300 _aNULL
520 _aISBM
650 _aAccount
942 _cBOOKS
999 _c37451
_d37451