000			00334nam a2200133Ia 4500
008			160910s9999 xx 000 0 und d
040			_cSGVU Library
100			_aZikmund, W.G.
245			_aCustomer Relationship Management _cBy W.G. Zikmund
260			_bJhon Wiley _c2005
520			_aISBM
650			_aAccount
942			_cBOOKS
999			_c37297 _d37297