TY  - DATA
AU  - Ryan,Robert
AU  - Raducha-Grace,Tim
ED  - Safari Books Online.
TI  - The business of IT: how to improve service and lower costs 
SN  - 9788131758212
AV  - 004.068 RYR T book
U1  - 004.068 RYR T 
PY  - 2011///
CY  - New Delhi
PB  - Pearson education
KW  - High technology industries
KW  - Management
KW  - Success in business
N1  - Includes bibliographical references and index; Improving service and lowering costs -- IT service lifecycle : improving business performance -- Adopting IT service management using ITIL -- IT financial management : the business of IT -- IT business cases : realizing IT value -- IT performance management : defining success -- IT business skills : enabling customer outcomes -- Success stories : improving service and lowering costs -- Going forward; Distance Education
UR  - https://virtual.anu.edu.au/login/?url=https://www.safaribooksonline.com/library/view/title/9780137041886/?ar
ER  -