The business of IT how to improve service and lower costs /
Robert Ryan and Tim Raducha-Grace.
- New Delhi Pearson education 2011
- 292p
- Distance Education .
Includes bibliographical references and index.
Improving service and lowering costs -- IT service lifecycle : improving business performance -- Adopting IT service management using ITIL -- IT financial management : the business of IT -- IT business cases : realizing IT value -- IT performance management : defining success -- IT business skills : enabling customer outcomes -- Success stories : improving service and lowering costs -- Going forward.
Distance Education
eBook access via Internet.
9788131758212
2009020220
High technology industries--Management. Success in business.