TY  - BOOK
AU  - Blanchard Ken
ED  - Margret McBride
TI  - The One Minute Apology
SN  - 9780007160068
U1  - 658.3145 BLK T. 
PY  - 2004///
CY  - London
PB  - HarperCollins
KW  - General Managment
ER  -