TY  - BOOK
AU  - Blanchard Ken and Sheldon Bowles
TI  - Raving Fans( A Revolutionary Approach to Customer Service)
SN  - 9780006530695
U1  - 658.812 22
PY  - 2011///
CY  - London
PB  - HarperCollins
KW  - Marketing Management
KW  - India
ER  -