TY  - BOOK
AU  - Kumar, V.
AU  - Raab,Gerhard
TI  - Customer relationship management: A Databased Approach
SN  - 9788126509133
AV  - 658.812 KUV C. book
U1  - 658.812 KUV C. 22
PY  - 2010///
CY  - New Delhi, New Delhi
PB  - John Wiley India
KW  - Customer relations
KW  - Management
N1  - Includes bibliographical references and index; DE
UR  - http://www.loc.gov/catdir/toc/ecip084/2007046694.html
ER  -