TY  - BOOK
AU  - Clow, Kenneth E.
TI  -      Services marketing
SN  - 9788177223767
AV  - 658.8 CLK S book
U1  - 658.8 CLK S 
PY  - 2009///
CY  - New Delhi
PB  - Biztantra
KW  - Service marketing
N1  - DE
ER  -