TY  - BOOK
AU  - Johnston,Robert
AU  - Clark,Graham
TI  - Service operations management: improving service delivery 
SN  - 9788131715208
AV  - 658 JOR S book
U1  - 658 JOR S 22
PY  - 2012///
CY  - New Delhi, New Delhi
PB  - Pearson Education
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index; DE
ER  -