Johnston, Robert,  1953- <br/><br/>
Service operations management :  improving service delivery / 
Robert Johnston and Graham Clark. 
 - 2nd ed. 
 - New Delhi  New Delhi  Pearson Education  2012. 
 - 516p  ill. ;  25 cm. 
 - Management .
<br/><br/>Includes bibliographical references and index. 
<br/><br/> DE 
<br/><br/><label>ISBN: </label>9788131715208 
<br/><br/><label>LCCN: </label>2004063108 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>658 JOR S  / book 
<br/><br/><label>Dewey Class. No.: </label>658 JOR S  / book