TY - BOOK AU - Anupindi, Ravi AU - Anupindi,Ravi TI - Managing business process flows: principles of operations management SN - 0130675466 (paperback) AV - 658.5 ANR M. book U1 - 658.5 ANR M. 22 PY - 2012/// CY - New Delhi PB - PearsonEducation KW - Production management KW - Process control N1 - Includes bibliographical references and index; DE ER -