Anupindi, Ravi Managing business process flows : principles of operations management / Ravi Anupindi ... [et al.]. - 2nd ed. - New Delhi PearsonEducation c2012. - 354p. ill. ; 26 cm + - Management . Includes bibliographical references and index. DE ISBN: 0130675466 (paperback) 9788131722268 LCCN: 2004060088 Subjects--Topical Terms: Production management.Process control. LC Class. No.: 658.5 ANR M. / book Dewey Class. No.: 658.5 ANR M. / book