Fluss, Donna <br/><br/>
The Real Time Contact Center 
By Donna Fluss 
 - New Delhi  PHI New Delhi.  2009 
 - 221 
<br/><br/> ISBM 
<br/><br/><label>ISBN: </label>978-81-203-3754-1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management