Fjermestad,J <br/><br/>
Electronic Customer Relationship Management 
By J. Fjermestad 
 - New Delhi  PHI.Newdehli  2009 
 - 210 
<br/><br/> ISBM 
<br/><br/><label>ISBN: </label>978-81-203-2994-2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management