Gosney,JW <br/><br/>
Customer Relationship Mgt. Essentials 
By J W Gosney 
 - New Delhi  PHI.Newdehli  210 
 - 232 
<br/><br/> ISBM 
<br/><br/><label>ISBN: </label>978-81-203-1809-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management