James, S <br/><br/>
Listening & Responding 
by S James 
 - New Delhi  Cengagelearning  2009 
<br/><br/> ISBM 
<br/><br/><label>ISBN: </label>978-81-315-0434-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management