Kumar, V <br/><br/>
Customer Relationship Management 
By V Kumar 
 - 9th/ed. 
 - New Delhi  John wiley New Dehli.  2009 
<br/><br/> ISBM 
<br/><br/><label>ISBN: </label>978-81-265-0913-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management