Szwarc, P <br/><br/>
Researching Customer Satisfaction & Layout 
by P Szwarc 
 - New Delhi  Kogan page, London.  2006 
<br/><br/> ISBM 
<br/><br/><label>ISBN: </label>0-7494-4661-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management