Humby, C <br/><br/>
Scoring Points How Winning Customer 
by C Humby 
 - New Delhi  Kogan page, London.  2004 
<br/><br/> ISBM 
<br/><br/><label>ISBN: </label>0-7494-4214-X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management