Pedan, Ed <br/><br/>
Customer Relationship Management 
by Ed Pedan 
 - New Delhi  Pearson Edu, Asia.  2009 
<br/><br/> ISBM 
<br/><br/><label>ISBN: </label>978-81-3172540-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management