Smith, Ian <br/><br/>
Meeting Customes Needs 
by Ian Smith 
 - 3rd 
 - New Delhi  Elsevier  2008 
<br/><br/> ISBM 
<br/><br/><label>ISBN: </label>978-81-312-1780-1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management