Glynn, W J <br/><br/>
Understanding Services Management 
by W J Glynn 
 - New Delhi  P H I , New Delhi.  2007 
<br/><br/> ISBM 
<br/><br/><label>ISBN: </label>978-81-203-2935-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management