Glynn, W.J. & Barnes, J.G. <br/><br/>
Understanding Services Management 
By  J.G. Glynn 
 - NULL 
 - NULL  PHI.Newdehli  2006 
 - NULL 
<br/><br/> ISBM 
<br/><br/><label>ISBN: </label>NULL 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Account