Dyche, J. <br/><br/>
The CRM Hand Book 
By  J. Dyche 
 - NULL 
 - NULL  Pearson education  2006 
 - NULL 
<br/><br/> ISBM 
<br/><br/><label>ISBN: </label>NULL 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Account