Dyche, J. <br/><br/>
The CRM Hand Book 
By  J. Dyche 
 -  Pearson education  2006 
<br/><br/> ISBM 
<br/><br/><label>ISBN: </label>81-7758-762-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Account