TY  - BOOK
AU  - Haksever, Cengiz
TI  - Service Management and Operations
SN  - NULL
AV  - 658 HAC S 
U1  - 658 HAC S 
PY  - 2005///
CY  - NULL
PB  - Pearson education
KW  - Account
KW  - C1889
N2  - ISBM
UR  - http://sgvu.bestbookbuddies.com/cgi-bin/koha/opac-detail.pl?biblionumber=37539
ER  -