Shanker, R. <br/><br/>
Services marketing 
By  R. Shanker 
 - NULL 
 - NULL  Excel Books, New Delhi  2006 
 - NULL 
<br/><br/> ISBM 
<br/><br/><label>ISBN: </label>NULL 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Account