Srinivasan,R. <br/><br/>
Services marketing 
By R. Srinivasan 
 -  PHI.Newdehli  2005 
<br/><br/> ISBM 
<br/><br/><label>ISBN: </label>81-203-2598-2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Account