Zeithaml,V A <br/><br/>
Services marketing integrating customer focusnacross the firm 
By VA Zeithaml 
 -  PHI  2007 
<br/><br/> Hotel Management 
<br/><br/><label>ISBN: </label>0070530424 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel Management