Abbott, P. <br/><br/>
Front office produre social skills yield management 
By  P. Abbott 
 -  Elsevier, New York  2007 
 - 211 
<br/><br/> Hotel Management 
<br/><br/><label>ISBN: </label>81-312-0116-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel Management